Help Centre

Categories

Insurance and storing items

How can I cancel the contract for my booked cabin?

What is the notice period for cancelling my cabin?

I cancelled my contract on time but have not received confirmation. What should I do?

Can I change my active booking to another location?

Can I revoke my booking?

What is the difference between revocation and cancellation?

Revocation:

Under EU consumer laws, you have the right to revoke a booking within 14 days from the booking start, without specifying any reasons.

How revocation works:

If you haven’t used your codes yet, you can go to your account, click “VIEW & MANAGE” and on the left side, you’ll find the revocation button. If you’ve used the codes, please contact customer service.

Cancellation:

Our contract is open-ended and the selected commitment period will be automatically renewed until you actively cancel it. When you cancel a booking, it means that the contract will run until only the end date of the commitment period you’ve selected.

Can I withdraw my cancellation?

What happens if I am not able to upload photo(s) after cancellation?

Picking up a parcel delivered to a Storebox parcel pick-up station

Click & Collect delivery to a Storebox unit

What is the difference between revocation and cancellation?

Revocation:

Under EU consumer laws, you have the right to revoke a booking within 14 days from the booking start, without specifying any reasons.

How revocation works:

If you haven’t used your codes yet, you can go to your account, click “VIEW & MANAGE” and on the left side, you’ll find the revocation button. If you’ve used the codes, please contact customer service.

Cancellation:

Our contract is open-ended and the selected commitment period will be automatically renewed until you actively cancel it. When you cancel a booking, it means that the contract will run until only the end date of the commitment period you’ve selected.