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Help Centre

Categories
Booking
Payment
Access
Insurance and storing items
Cancellation
Picking up a parcel delivered to a Storebox parcel pick-up station
Click & Collect delivery to a Storebox unit
Most common questions
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How and when can I book a cabin?

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I’ve paid for the cabin but haven’t received the access codes yet. What's the reason for that?

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How can I access the Storebox location?

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Which items may not be stored?

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How can I cancel the contract for my booked cabin?

Still have open questions?

If you still have questions or want to share your feedback, please send us your request and we´ll get back to you soon or you can reach us via phone.

via form
via phone

Our customer service team is available on our hotline:

Monday - Friday7:00 - 22:00
Saturday - Sunday9:00 - 21:00

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flag LULU+352 27 63 00 15

flag NLNL+31 20 808 4314

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via email

Send us an email to

service@yourstorebox.com